Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge R75 for deliveries to major cities and R150 for outer lying areas.
We use Payfast as our payment gateway and allow for payment via Visa and Mastercard Credit and Debit cards as well as EFT.
Delivery normally takes 3 working days and outlying areas can expect delivery within 5 working days.
None of your payment information is saved on our servers, we use payfast to handle all forms of payments on our behalf. They have strict security measures in place to ensure a safe shopping experience. Our website is also SSL secured.
You will receive an email with your order details, as well as follow up emails regarding your order.
Yes you will receive an invoice with every order placed.
Send us an email
+27 (0)86 100 0400
HW Medcare (PTY) LTD.
Unit A2, Arden Grove Business Park,
Cnr. Omuramba Rd & Racecourse Road,
Milnerton, Cape Town, 7441,