Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge R75 for deliveries to major cities and R150 for outer lying areas.

Which payment methods are accepted in the Online Shop?

We use Payfast as our payment gateway and allow for payment via Visa and Mastercard Credit and Debit cards as well as EFT.

How long will delivery take?

Delivery normally takes 3 working days and outlying areas can expect delivery within 5 working days.

How secure is shopping in the Online Shop? Is my data protected?

None of your payment information is saved on our servers, we use payfast to handle all forms of payments on our behalf. They have strict security measures in place to ensure a safe shopping experience. Our website is also SSL secured.

What exactly happens after ordering?

You will receive an email with your order details, as well as follow up emails regarding your order.

Do I receive an invoice for my order?

Yes you will receive an invoice with every order placed.

Send us an email


    Call Us:

    +27 (0)86 100 0400


    HW Medcare (PTY) LTD.

    Unit A2, Arden Grove Business Park,
    Cnr. Omuramba Rd & Racecourse Road,
    Milnerton, Cape Town, 7441,
    South Africa